The Reception Assistant also assists staff in general office maintenance to create a great working environment for staff, volunteers, and customers.
- Greeting customers with a friendly, positive attitude
- Helping to guide customers through the shelter as well as answering general questions
- Receiving, and providing receipts for, donations while making donors feel appreciated
- Writing down voicemails and responding to some, when appropriate
- Filing contracts and other paperwork
- General cleaning and tidying of the office area
- Making copies, scanning and uploading documents
- Assisting reception staff with other daily tasks, as needed
Qualifications and Requirements:
- Must be at least 18 years old
- Friendly and positive attitude, and excellent customer service skills
- General understanding of DCHS’s policies and goals as a whole, as well as specific to reception (can be learned in training)
- High-level English reading, writing, spelling and communication skills
- Must have basic computer skills and ability to learn how to use our data system, PetPoint (training on this system will be provided)
- Ability to understand, remember, and follow instructions and procedures; and the ability to ask questions when appropriate
- Required to have reliable attendance and ability to work independently
