Opportunities From: United Way of Dane County

Volunteer: Adoption Application Processor

Application processors work within an animal adoption software program.  The program provides detailed information about each cat adoption applicant. The processor uses this information to follow several steps in making a decision about whether the applicant meets criteria for adoption. 

The steps include checking for previous applications from the applicant, conducting a background check on all adults in the household, checking home ownership in online records or phoning/emailing landlords for apartment dwellers, calling vets for care history on current and past animals, and calling one to two personal references.

Once the steps are completed, the processor updates the software program on the status for that applicant. If approved the processor sends the application on to an adoption coordinator.

The steps can usually be completed for four applicants within 2-3 hours. If information is requested of applicants or calls are not completed to vets or landlords, more time during the day can be required. In addition to processing applications, the processor monitors a 9 Lives email account for messages from applicants as well as a chat conversation with other 9 Lives personnel. 

The organization holds periodic social gatherings.

Location:  Virtual volunteer job in your own home.  Computer or tablet recommended to do the job.  Phone required.

Time required:  1 and ½ day shift.  First day is following application processing steps for up to 4 applicants.  Second day is follow-up for those applicants if needed.  Volunteers usually work one to two shifts per week.  The days of the week for work can be arranged.

Requirements for the job:

Work independently.

Good verbal and written communication skills to communicate with applicants, vets, landlords, references and others in the 9 Lives organization.

Computer and phone skills.  Texting skills if choose to text instead of use phone for some contacts.

Willingness to receive phone calls from landlords, vets, and references. 

Good organization skills to keep up with overall status of applicants and with steps to complete application processing for each person.

Judgment to know how to make decisions about applicants and about when to ask for help (chat or email others in the organization).

Availability to work 1-2 hours during business hours for calling vets and landlords.

Willingness for calls from references or unreached landlords to come in outside work hours.

Nonprofit: 9 Lives Rescue, Inc.

Application processors work within an animal adoption software program.  The program provides detailed information about each cat adoption applicant. The processor uses this information to follow several steps in making a decision about whether the applicant meets criteria for adoption. 

The steps include checking for previous applications from the applicant, conducting a background check on all adults in the household, checking home ownership in online records or phoning/emailing landlords for apartment dwellers, calling vets for care history on current and past animals, and calling one to two personal references.

Once the steps are completed, the processor updates the software program on the status for that applicant. If approved the processor sends the application on to an adoption coordinator.

The steps can usually be completed for four applicants within 2-3 hours. If information is requested of applicants or calls are not completed to vets or landlords, more time during the day can be required. In addition to processing applications, the processor monitors a 9 Lives email account for messages from applicants as well as a chat conversation with other 9 Lives personnel. 

The organization holds periodic social gatherings.

Location:  Virtual volunteer job in your own home.  Computer or tablet recommended to do the job.  Phone required.

Time required:  1 and ½ day shift.  First day is following application processing steps for up to 4 applicants.  Second day is follow-up for those applicants if needed.  Volunteers usually work one to two shifts per week.  The days of the week for work can be arranged.

Requirements for the job:

Work independently.

Good verbal and written communication skills to communicate with applicants, vets, landlords, references and others in the 9 Lives organization.

Computer and phone skills.  Texting skills if choose to text instead of use phone for some contacts.

Willingness to receive phone calls from landlords, vets, and references. 

Good organization skills to keep up with overall status of applicants and with steps to complete application processing for each person.

Judgment to know how to make decisions about applicants and about when to ask for help (chat or email others in the organization).

Availability to work 1-2 hours during business hours for calling vets and landlords.

Willingness for calls from references or unreached landlords to come in outside work hours.

Nonprofit: 9 Lives Rescue, Inc.

Opportunity Type: Volunteer

Date: Is Ongoing

Zip Code: 53562

Allow Groups: No